Terms & Conditions

Customer Service

When you place an order with Eddie Jumps the following applies:

1. An order placed through the website represents an offer to purchase a product(s).

2. An order will not be concluded or accepted until full payment is made for all products and related delivery charges.

3. The offer to purchase is accepted when we send you a confirmation that the order has been dispatched.

4. All orders are subject to stock availability, if we are unable to supply any products that you have ordered we will inform you as soon as possible.

Terms and Conditions:

This website is owned and operated by Eddie Jumps Limited, Company registration Number – 14752834

The use of the Eddie Jumps online store is governed by the terms and conditions detailed below. Please ensure that you fully understand and agree to them prior to proceeding with your order.

These terms and conditions do not affect your statutory rights.

General:

We reserve the right to make changes to these terms and conditions in the future. Any changes will be posted on the website and will take effect immediately.

Pricing and Descriptions:

All prices are displayed in Pounds (sterling).

We take care to ensure that our pricing, descriptions and measurements are accurate. However in the unlikely event that a price is wrong on our website, we will inform you of the error and give you the option to cancel the order. We are under no obligation to provide the product to you at the incorrect (lower) price.

All prices are subject to change without prior notice.

Care is taken to ensure images, descriptions, measurements and any other details associated with our products provides a fair and accurate description as possible. We cannot be held responsible for distorted product images, or accurate colour reproduction on your computer.

Returns:

We want you to be happy with our service and the goods we supply you. Our service includes a helpful response to unwanted or faulty goods. We hope to have covered all the possibilities below but if you need further help please email us at hello@eddiejumps.org.

Unwanted goods:

We operate a 14 day returns policy for online sales. You may return any item within 14 days of the date it is delivered to you provided that:

1. They are unused.

2. They are undamaged.

3. The goods are in saleable condition.

It is your responsibility to pay the delivery charge for the return of unwanted goods. Before returning goods by mail or carrier please advise us by email hello@eddiejumps.org. All returned products remain your property until we have received and checked they are undamaged. In that event  we will fully refund you the product price you paid and the original delivery charge where applicable. It is strongly recommended that you use recorded delivery for returns. 

Note we only accept full orders by return, part orders cannot be returned.

Please do not return goods after 14 days as the delivery will be refused at our warehouse.

Faulty goods:

In the unlikely event that a product(s) we have sent you is faulty when you receive it/them, we will replace it/them, or refund you the cost of the goods. Written notification of any defect must be made to us within 48 hours of the product being received by you. Before returning goods please advise us by email hello@eddiejumps.net.

If we agree that the goods are faulty we will refund you the cost of the order including any delivery charges. Should you wish us to replace the faulty goods then there is no delivery charge on the replacement goods. Nothing in these terms and conditions affects your statutory rights. 

Inspection:

It is your responsibility to inspect the goods at the time of delivery. You must give us written notice within 48 hours of delivery of any claim. If you do not give us notice within that time, the goods will be deemed to have been delivered accurately.

No claims can be upheld for products that have been worn or used.

Company details:

Eddie Jumps
PO Box 204
STOCKPORT
SK6 0BY

UK Registered Company Number - 14752834